Call center opens at Borla Facility

Published February 26, 2013 in

A new call call center in Johnson City, Tenn. will employ 100 people. The Festiva Hospitality Group is investing $1.1 million in the project, according to a release from the Tennessee Department of Economic and community Development.

“We are thankful for Festiva Hospitality Group’s decision to locate in Johnson City and the investment in our state and its citizens,” Gov. Bill Haslam said. “I’m certain the company will find a welcoming home in Tennessee and the Tri-Cities area as we continue our work to make Tennessee the No. 1 location in the Southeast for high quality jobs.”

The Asheville, N.C.-based vacation ownership company is owned by Festiva Adventure Group and employs approximately 900 people worldwide. The new inbound/outbound call center is housed in the Borla facility at 500 Borla Drive in south Johnson City. Festiva manages and operates a wide array of resorts throughout the United States and Caribbean, as well as a fleet of luxury yachts.

“Festiva Hospitality Group is another great addition to the state,” Commissioner Bill Hagerty said. “In this globally competitive economic environment, Tennessee’s business-friendly reputation continues to be an attractive choice for companies. I am pleased Festiva recognizes this and has chosen to include our state in its path to success.”

Festiva cited the metro area’s strong labor pool and the willingness of state and local officials to help establish operations successfully as primary keys to its decision to locate in Johnson City.

“This community has long embraced call centers,” said Mike Ross, Festiva director of marketing. “So when the opportunity came to find a home that would support growth, Johnson City was an easy decision.”

Festiva is currently seeking qualified candidates to help expand their Johnson City operations. Interested candidates should contact Mike Ross at [email protected]

“It has been wonderful to work with Mr. Ross and Festiva Hospitality Group in bringing new jobs to our region,” said Tom Anderson, Carter County Tomorrow president. “Through collaborative efforts and multi-jurisdictional cooperation, Mitch Miller of Washington County Economic Development Council, Alicia Summers with the state of Tennessee, and Carter County Tomorrow have worked together for a common solution for job creation.”

GP Harmon Recycling Comes To Elizabethton

GP Harmon Recycling, a leader in recycling solutions, today announced its acquisition of The Highlands Group’s (THG) plastics recycling facility located in the Watauga Industrial Park in Elizabethton, Tenn. The facility’s operations specialize in separating various polymers from mixed material streams to generate high-grade plastic raw materials that can be used for a variety of commercial purposes.

“This acquisition expands our recycling technologies and service offerings to meet customer needs,” said Marc Forman, president – GP Harmon Recycling. “We are excited to operate in Elizabethton and welcome THG employees to our company. They have developed a great customer base and bring a tremendous new opportunity to GP Harmon Recycling that we plan to expand.”

For more than 40 years, GP Harmon Recycling has been offering its expertise to the recycled paper industry by bringing together buyers and sellers in transactions involving millions of tons of recycled paper annually. In 2007, the company expanded its portfolio of products to include non-fiber material such as plastics and metal. Today, GP Harmon transacts more than 100,000 tons of non-paper recyclable material, making it one of the largest recyclable commodities traders in the world.

GP Harmon Recycling distributes recycled materials in the United States and internationally. It employs about 185 people and currently has offices and operations in several states including New York, California, New Jersey, Georgia, Wisconsin, Arkansas, and now Tennessee.

GP Harmon Recycling is a subsidiary of and the sole provider of recovered fiber to Georgia-Pacific, one of the world’s largest manufacturers and marketers of bath tissue, paper towels, office paper, packaging, pulp, building products and related chemicals. Georgia-Pacific employs nearly 35,000 people worldwide. For more information, visit

The Highlands Group, Inc., founded in 1988, is headquartered in Winston-Salem, NC, and has a well-established reputation within the plastics industry, focusing primarily on processing of injection grade commodity resins, parts and regrind.